Troubleshoot email thread sync

Before you troubleshoot

• Open the affected workspace and note the page, item name, status, and visible error message.
• Check whether the problem affects one record, one user, one account, or the whole workspace.
• Avoid retrying bulk actions repeatedly until you understand the likely cause.

Checks

Check 1

Identify the affected object

Confirm whether the issue belongs to a campaign, sender, list, contact, agent, integration, workspace setting, or user permission.

Check 2

Read the visible state

Check status labels, validation messages, warning banners, empty states, recent activity, and any error text before changing settings.

Check 3

Check the common causes

Most issues come from missing permissions, disconnected accounts, invalid data, exhausted credits, schedule conflicts, or incomplete setup.

Check 4

Apply one fix and retest

Fix the most likely cause, refresh the page, and retry the smallest safe action. Avoid changing multiple things at once unless the fix requires it.

After fixing it

• Retry the workflow after fixing the likely cause.
• If the issue remains, capture the affected workspace, page, item name, status, and any visible error before contacting support.

FAQ