Campaign and sending issues
5 guidesWhy is my campaign not sending?
Check launch validation, sending accounts, audience, schedule, and permissions.
Why are emails bouncing?
Check verification, domain setup, mailbox health, and list quality.
Why are my open rates low?
Review tracking, deliverability, audience, sender reputation, and campaign setup.
Why are replies missing from Unibox?
Check IMAP, mailbox connection, filters, and channel sync.
Why is sender rotation not working?
Find exhausted accounts, paused mailboxes, missing settings, or campaign blockers.
Lead, import, and scraping issues
5 guidesWhy are my leads still validating?
Understand list validation status and what to do when it takes longer than expected.
Why did my LinkedIn import fail?
Check source URL, account connection, extraction method, mapping, and review state.
Why is my LinkedIn extension not capturing profiles?
Fix extension, login, page type, permissions, and workspace issues.
Why did my CSV upload fail?
Fix formatting, required columns, invalid values, and file issues.
Why are lead results empty?
Improve filters, prompts, source selection, and search criteria.
Account, billing, and permissions issues
5 guidesWhy did my mailbox connection fail?
Fix common provider, SMTP, IMAP, OAuth, and app-password issues.
Why can I not create or edit a campaign?
Check workspace permissions and campaign access.
Why can I not see a feature?
Check plan access, permissions, workspace state, and feature availability.
Why are my credits not updating?
Check recent purchases, usage, pending jobs, and account credit states.
How to contact support
Know what information to send when you need help.
Agent issues
3 guidesWhy did my agent run fail?
Review inputs, tools, credits, permissions, and run history.
Why is agent output pending approval?
Understand approval queues and workspace safety checks.
Why did my agent return empty results?
Improve prompts, sources, context, and connected tools.