1. Agreement and Eligibility
These Terms of Service ("Terms") are an agreement between you and DitLead ("DitLead", "Company", "we", "our", or "us") and govern your access to ditlead.com, the DitLead application, and related software and services (collectively, the "Service").
By creating an account, using the Service, or placing an order, you agree to these Terms, our Privacy Policy, and our Refund Policy. If you use the Service for an organization, you represent that you have authority to bind that organization. You must be at least 18 years old and legally capable of entering into this agreement.
2. The Service
DitLead provides software for B2B lead research, contact management, email and multi-channel outreach, deliverability workflows, campaign automation, analytics, and related sales operations. Features, usage allowances, integrations, and support levels depend on the plan or add-on selected and are described on our website and at checkout.
We may improve, replace, or discontinue features. We will provide reasonable notice where a material change significantly reduces the core functionality of a paid Service, unless immediate action is needed for security, legal, or operational reasons.
3. Accounts and Security
You must provide accurate, current information and keep it updated. You are responsible for account credentials, authorized users, and activity under your account. Notify us promptly at support@ditlead.com if you suspect unauthorized access. You may not share credentials outside your authorized team or bypass account, seat, usage, or security controls.
4. Acceptable and Lawful Use
You may use the Service only for lawful business purposes and in accordance with all laws and platform rules that apply to you, your recipients, and your campaigns. You are responsible for determining whether you have a valid legal basis to collect, enrich, store, contact, or otherwise process a person's data.
You must not use the Service to send unlawful spam; contact people who have opted out; deceive or impersonate others; harass, threaten, discriminate against, or exploit any person; promote illegal goods or activity; infringe intellectual-property or privacy rights; distribute malware; obtain unauthorized access; evade provider restrictions; overload the Service; scrape or resell the Service itself; or interfere with security or availability.
You are responsible for message content, sender identification, suppression lists, consent where required, unsubscribe mechanisms, campaign settings, and compliance with laws such as CAN-SPAM, GDPR, UK GDPR, PECR, CASL, and other applicable marketing and privacy rules. DitLead does not provide legal advice or guarantee that a campaign is lawful or will achieve a particular delivery, response, or sales result.
5. Customer Data and Integrations
You retain ownership of content and data you submit to the Service ("Customer Data"). You grant DitLead a limited, non-exclusive right to host, process, transmit, and display Customer Data only as needed to provide, secure, support, and improve the Service and as otherwise described in our Privacy Policy.
You represent that you have all rights and permissions necessary for Customer Data and your instructions to connected services. Third-party integrations are governed by their own terms. You authorize us to exchange data with an integration when you connect or instruct the Service to use it.
6. Plans, Prices, Trials, and Order Review
Current plan features, prices, billing intervals, trial terms, add-ons, and applicable usage limits are shown before purchase. Prices are displayed exclusive or inclusive of tax as indicated at checkout. Before completing an order, you can review the product, billing interval, total due, renewal terms, and information supplied, and correct errors.
Promotions or trials may have additional terms shown with the offer. A trial that converts automatically will clearly state the first charge date and renewal price before activation. Where a trial does not automatically convert, you will only be charged after separately confirming a paid purchase.
7. Orders and Payment Providers
We use third-party payment processors and may use an authorized reseller or Merchant of Record to complete purchases. The provider and its role will be identified at checkout and on your receipt.
Where a payment processor facilitates the transaction, the purchase remains directly between you and DitLead unless the checkout states otherwise. Where a Merchant of Record processes the transaction, you purchase the subscription or digital product from that provider while DitLead licenses and provides the Service. The Merchant of Record may process payment, issue receipts and invoices, calculate and remit transaction taxes, manage billing support, and handle approved refunds under its own buyer terms.
DitLead does not receive or store your full payment-card number. The payment provider shown at checkout may refuse or cancel a transaction for reasons including failed authorization, suspected fraud, sanctions, legal restrictions, pricing errors, or product availability.
8. Subscriptions and Automatic Renewal
Paid subscriptions renew automatically for the same billing interval shown at checkout until canceled. By confirming a subscription, you authorize the payment provider identified at checkout to charge the payment method on file for the initial term and each renewal, including applicable taxes. If a price changes, advance notice will be provided where required, and the new price will apply no earlier than the next renewal after that notice.
You may cancel at any time through your DitLead billing dashboard or the subscription-management link supplied by the payment provider. Cancellation takes effect at the end of the current paid billing period, you retain access until then, and you will not be charged for another renewal. Downgrades normally take effect at the next renewal; upgrades and plan changes may be prorated as disclosed before confirmation.
9. Refunds
Refunds and cancellations are governed by our Refund Policy, any additional policy presented by the payment provider at checkout, and mandatory rights under applicable law. DitLead offers a 7-day money-back guarantee for the first payment of a new subscription, subject to the eligibility terms in our Refund Policy.
Submit refund requests to support@ditlead.com or use the support link in your receipt or billing portal. Cancellation prevents future renewals but does not automatically refund an amount already paid.
10. Delivery and Access
Access to standard digital subscriptions is made available after payment confirmation, subject to account setup, security checks, and any onboarding steps described before purchase. If access is not delivered or is unreasonably delayed by a technical problem, contact support@ditlead.com so we can restore access, provide a replacement, or coordinate an appropriate refund with the payment provider.
11. Intellectual Property and License
The Service, including its software, interface, design, documentation, trademarks, and content other than Customer Data, is owned by DitLead or its licensors and protected by applicable law. During an active plan, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes under these Terms.
You may not copy, modify, reverse engineer, distribute, sublicense, sell, or create derivative works from the Service except where applicable law does not permit that restriction. Feedback may be used by DitLead without restriction or compensation, provided it does not identify you publicly without permission.
12. Third-Party Services
The Service may link to or integrate with third-party websites, data sources, email providers, social networks, telecommunications services, or applications. We do not control third-party services and are not responsible for their availability, content, policies, or acts. Your use of them is governed by their terms, and you are responsible for maintaining any required accounts and permissions.
13. Communications
We may send transactional messages about your account, security, billing, purchases, support requests, and material Service changes. Where permitted, we may also send product or marketing communications. You can opt out of marketing email using its unsubscribe link; this does not stop essential transactional messages.
14. Suspension and Termination
You may stop using the Service at any time and may cancel a paid subscription as described above. We may suspend or terminate access if you materially or repeatedly breach these Terms, fail to pay amounts due, create security or legal risk, engage in fraud or abusive chargebacks, or use the Service in a way that may harm DitLead, payment providers, recipients, or third parties.
Where reasonable and legally permitted, we will provide notice and an opportunity to remedy a breach. We may act immediately when needed to prevent harm, comply with law, protect security, or respond to provider or payment-network requirements. Provisions that by their nature should survive termination will remain effective.
15. Disclaimers
To the fullest extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted or error-free, that third-party data will always be complete or accurate, that messages will be delivered or avoid spam filters, or that use will produce any particular result. Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.
16. Limitation of Liability
To the fullest extent permitted by law, DitLead and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity arising from the Service. Our aggregate liability arising from the Service will not exceed the amount you paid for the Service during the 12 months before the event giving rise to the claim.
These limitations do not apply where liability cannot legally be limited or excluded, including liability for fraud, willful misconduct, or other mandatory consumer protections.
17. Indemnity
To the extent permitted by law, business users will defend and indemnify DitLead against third-party claims, losses, and reasonable costs arising from their Customer Data, campaigns, unlawful use, infringement of third-party rights, or material breach of these Terms.
18. Copyright Complaints
If you believe content in the Service infringes your copyright, email support@ditlead.com with identification of the work, the allegedly infringing material and its location, your contact information, a good-faith statement, a statement that the information is accurate and you are authorized to act, and your physical or electronic signature.
19. Changes to These Terms
We may update these Terms prospectively. We will post the revised version and update the date shown above. If a change materially affects an active paid subscription, we will provide reasonable advance notice where required. Continued use after the effective date constitutes acceptance; if you do not agree, you must stop using the Service and cancel before the next renewal.
20. Governing Law and Mandatory Rights
These Terms are governed by the laws of Delaware, United States, without regard to conflict-of-law rules. This choice does not deprive consumers of mandatory protections available in their country or state of residence. If a Merchant of Record completes your purchase, its buyer terms separately govern that transaction and may specify a different governing law for that relationship.
21. General Terms
These Terms and the policies incorporated by reference are the entire agreement between you and DitLead regarding the Service. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, restructuring, or sale of assets.
22. Contact and Buyer Support
For product, account, technical, payment, invoice, cancellation, or refund support, email support@ditlead.com. You may also use the support or subscription-management link provided by the payment provider on your receipt.