Why is my campaign not sending?

Before you troubleshoot

• Open the affected campaign and note its current status.
• Check whether the issue affects every lead or only certain contacts.
• Have access to sender settings, campaign validation, and account health.

Checks

Check 1

Check campaign status

Confirm the campaign is active and not paused, completed, draft, or blocked by validation.

Check 2

Review validation blockers

Open campaign validation and look for missing audience, disconnected senders, invalid variables, schedule issues, or exhausted limits.

Check 3

Check sending accounts

Confirm senders are connected, validated, not suspended, and not already at daily limits.

Check 4

Check audience eligibility

Review whether contacts are verified, not blocked, not already completed, and have the required fields.

Check 5

Check schedule and limits

Confirm the campaign is inside allowed sending hours and has remaining per-campaign or per-account capacity.

After fixing it

• Fix the first hard blocker, then re-run validation.
• If the campaign still does not send, capture the campaign name, sender status, validation messages, and affected contact examples for support.

FAQ