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guide

How to contact support

Know what information to send when you need help.

3 min read

Before you start

  • Use this guide when know what information to send when you need help.
  • Start with a small, reviewable example before applying the workflow broadly.
  • Confirm the required data, accounts, credits, and permissions are available before you begin.

Recommended workflow

Part 1

Clarify the goal

Write down the outcome, audience, owner, and success criteria before changing data or launching a workflow.

How to contact support: Goal definition
How to contact support
Part 2

Prepare the required inputs

Confirm the needed lists, connected accounts, permissions, credits, fields, templates, or source URLs are ready.

How to contact support: Required inputs
How to contact support
Part 3

Complete the workflow in a small pass

Know what information to send when you need help.

How to contact support: Workflow pass
How to contact support
Part 4

Review the result

Check the saved records, validation state, campaign readiness, or reporting output before using the result elsewhere.

How to contact support: Review result
How to contact support

What to do next

  • Apply the workflow to a small sample before scaling it across a full list, campaign, or workspace.
  • Use the related guides below for the adjacent setup, validation, or troubleshooting steps.

FAQ

Who should use how to contact support?

Use this guide when you need to understand or complete this workflow inside Troubleshooting and FAQs. It focuses on the product steps users actually take in DitLead.

What should I check before moving on?

Confirm the saved record, selected audience, connected account, validation state, or result shown in DitLead before using it in another workflow.

Need a fix?Troubleshoot the workflow step by step

Most issues come from permissions, missing setup, disconnected accounts, invalid data, or blocked jobs.

Open troubleshooting
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