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Unified inbox

Every reply. One queue.

Email, LinkedIn, calls and SMS land in the same shared queue. Assignment rules route them. SLA timers count down. AI drafts the reply in your voice — your team works one inbox, not four.

Email · LinkedIn · calls · SMS in one queue
AI suggests 3 replies per inbound — in your voice
Assignment rules by territory, ICP or workload
SLA timers + mentions + handoffs per thread
Auto-pause on reply across every channel

Start free trial See the queue live

7-day trial · Credit card required · Cancel anytime

Unified inbox · all channels14 new today

Anna K — Stripe2m

Yes, that's exactly the problem we…

Marcus R — Figma11m

Happy to chat — Tuesday 2pm work?

Paula C — Notion1h

Callback scheduled for tomorrow.

Sam L — Vercel3h

Forwarding to our procurement team.

Jonas M — Retool5h

Connected. Send the deck?

One queue, four channels, zero gaps4 metrics

The shared inbox built for outbound reply velocity

METRIC / 01

Channels, one queue

Email · LinkedIn · calls · SMS — filterable by channel.

METRIC / 02

AI-drafted replies per inbound

Tuned to your voice and offer. Ship in seconds.

METRIC / 03

<2h

Avg first-response SLA

Across customers using the assignment rules engine.

METRIC / 04

Duplicate touches

Auto-pause kills every other step the moment a reply lands.

Benchmarks8 metrics

What teams ship on DitLead.

Illustrative benchmarks, not measured guarantees — your results depend on ICP, offer, list quality and copy.

CHANNELS

Email · LinkedIn DM · InMail · Calls · SMS

RESPONSE TIME

-67%

Median time to first human response

AI SUGGESTIONS

Tailored replies per inbound, in your voice

QUEUE ACCURACY

97%

Of replies correctly auto-classified

OFFICIAL HOURS

24/7

Inbound routes follow timezone + on-call rules

TEAM SEATS

∞

No per-seat fee for shared-inbox access

SLAS

Live

Live SLA tracking + Slack alerts on breach

CRM SYNC

Auto

Every reply bound to a deal record

How it works

Connect, route, reply — without context-switching

Your team stops jumping between mailbox, LinkedIn, dialer and CRM. Everything happens in one queue.

STEP / 01

Connect channels once

Mailboxes, LinkedIn accounts and call lines route into one shared queue. Filter, search and saved views ship with the inbox.

STEP / 02

Assignment + SLA rules

Route by territory, ICP, rep workload or campaign. SLA timers run per thread; breaches alert the team.

STEP / 03

AI drafts the reply

3 suggestions tuned to your voice. Send, edit, or skip. Every send logs back to CRM and sequence.

Inside the inbox

The queue your team will actually live in

Most shared inboxes were built for support. This one was built for outbound — where reply speed and channel mixing decide whether a deal moves.

01 · Queue

One queue your team actually works

Email replies, LinkedIn DMs and call callbacks share one stream — keyboard shortcuts, saved views and channel filters mean nobody hunts across tools.

Channel filters · saved views · keyboard-first
Search across all channels at once
Snooze, archive, assign without switching tabs

Unified inbox · all channels14 new today

Anna K — Stripe2m

Yes, that's exactly the problem we…

Marcus R — Figma11m

Happy to chat — Tuesday 2pm work?

Paula C — Notion1h

Callback scheduled for tomorrow.

Sam L — Vercel3h

Forwarding to our procurement team.

Jonas M — Retool5h

Connected. Send the deck?

02 · AI

Replies suggested in your voice

DitLead trains on the replies you send. New inbound gets 3 suggested responses calibrated to your tone, your offer and the conversation so far.

3 variants per inbound, tuned to your voice
One-click send, edit, or skip
Internal notes summarize the thread for handoffs

Campaign · "Series B SaaS · Q3"Reply rate 8.5%

SENT

42,184

OPENS

71%

REPLIES

8.5%

BOOKED

MonTueWedThuFriSatSun

03 · Workflow

Assignment, SLA and team handoffs

Route replies by territory, ICP or workload. SLA timers count down per thread. Mentions, internal comments and 'taking over' handoffs keep the queue moving.

Assignment rules: territory · ICP · workload
SLA timers per conversation
Mentions, internal notes, takeover handoff

Pipeline · Q3$1.84M open

Discovery18

Stripe

$24kAK

Linear

$12kMR

Demo Booked11

Figma

$48kPC

Vercel

$32kSL

Negotiation6

Notion

$96kJM

Won4

Retool

$72kAK

OPEN

WIN RATE

34%

AVG CYCLE

21d

What's inside

A team inbox engineered for reply velocity

The features that turn 'who's working that?' into 'they replied 12 minutes ago.'

FEAT / 01

Every channel, one queue

Email, LinkedIn, calls, SMS — filter, search, save views.

4 channels

FEAT / 02

AI suggested replies

3 per inbound, tuned to your voice. Send, edit, or skip.

Your voice

FEAT / 03

Assignment rules

By territory, ICP, rep workload or campaign — fully configurable.

Auto-route

FEAT / 04

SLA timers

Per-conversation SLAs with team alerts on breach.

Per-thread

FEAT / 05

Cross-channel auto-pause

Reply on any channel pauses every other queued step.

Zero overlap

FEAT / 06

Team mentions + takeover

Mentions, internal comments, handoff history — without leaving the thread.

Team-aware

The trade

What you get vs. what you stop tolerating.

Left is what arrives the day you switch. Right is the busywork you stop maintaining.

INCLUDEDWhat you get10 items

01Every email reply, LinkedIn DM, InMail, call note, SMS — one queue
02AI-suggested replies in your voice for every inbound
03Auto-classification: positive · objection · OOO · referral · unsubscribe
04Round-robin and timezone-aware routing to the right rep
05Live SLAs + Slack/Teams alerts on breach risk
06Shared snippets and canned responses with merge fields
07Auto-pause source sequence the moment a reply lands
08Bi-directional CRM sync on every conversation
09Unlimited seats — no per-user inbox fee
10Slack-style threading with internal notes

EXCLUDEDWhat you skip10 items

01Replies hiding in three different mailboxes
02LinkedIn DMs lost in someone's personal inbox
03Reps writing the same reply for the 50th time
04Voicemails forwarded as audio files to email
05OOOs counted as positive replies in your reporting
06Hot leads going cold over the weekend
07Manual round-robin spreadsheets
08Updating the CRM by hand after every reply
09Per-seat fees that punish you for hiring
10No way to coach reply quality without screenshots

vs the alternatives6 rows

The shared inbox built for outbound

Most shared inboxes are support tools. DitLead's was built for sales reply velocity.

Capability	Apollo	Instantly	Smartlead	Lemlist
Email + LinkedIn + calls in one queue	Partial	Email only	Partial	Partial
AI-suggested replies (your voice)	Generic		Generic	Generic
Assignment rules engine		Manual		Manual
SLA timers per conversation			Add-on
Cross-channel auto-pause	Email only	Email only	Email only	Email only
Included in plan	Separate seat	Bundled	Separate seat	Bundled

FAQ11 entries

The inbox, explained

Still curious? Our team responds in under an hour.

Talk to sales

Email replies (from any connected mailbox), LinkedIn DMs and accepts, inbound and outbound call notes, and SMS responses if you've connected an SMS provider — all in one queue, filterable by channel.

Yes. Assignment rules route replies by territory, ICP or rep workload. Team mentions, internal comments, and 'taking over' handoffs keep the queue moving without confusion.

Yes. Three suggested replies per inbound — tuned to your voice, your offer and the conversation context. Send as-is, edit, or ignore.

Always. Auto-pause runs across every channel — a reply on email pauses LinkedIn and calls in the same sequence too, so the prospect never gets duplicate touches.

Yes. Snooze any thread until a date or trigger. SLA timers (e.g. 'reply within 2 hours') run per conversation with team alerts when breached.

Every connected email mailbox (Gmail/Outlook/M365/SMTP), every connected LinkedIn account's DMs and InMails, every call recording + AI summary, and SMS/WhatsApp on the Scale plan. Everything is threaded by contact, not channel.

Each inbound runs through a fine-tuned classifier that labels it as positive, objection, OOO, referral, unsubscribe, or info request, then routes accordingly. Accuracy is 97% across English; non-English replies route to a fallback queue.

Yes. DitLead trains a per-rep voice model from prior conversations and drafts three reply suggestions per inbound. Each suggestion is editable before send and tagged with the angle (e.g. "address pricing objection").

Configurable per workspace: round-robin among active reps, sticky-to-original-sender, timezone-aware on-call rotation, or fall-back-to-pool. SLAs are tracked per queue with Slack/Teams alerts before breach.

Yes — every conversation is bi-directionally synced to HubSpot, Salesforce, Pipedrive, Close, Attio and others. The CRM activity feed reflects every email send, every reply, every call note in real time.

Yes. Slack-style threaded internal notes are visible to teammates only. Mention reps with @-mentions, attach files, and convert a note into a task on the deal record.